At Rustic Furniture Depot, we strive to ensure that our customers are satisfied with their purchase. We recognize that due to the volume of sales and large production quantities, items noted on your receipt may have imperfections. These may include defects or finish flaws. Please be aware that some variation is expected due to many of our products being solid wood and hand stained. These variations due not constitute the need for an exchange. However, manufacturer’s warranties still apply and cover any defects or flaws.
Mattresses may not be exchanged for reasons other than manufacture flaws or defects. It is the responsibility of the customer to provide all information required by manufacture to submit any manufacturer warranty claim. This includes images/videos, proof of purchase, images of tags, etc.
If you have noted an issue that you believe requires an exchange or service visit, please fill out the form below and contact us as soon as possible.
To send a report, download the following PDF: Click Here
Please include your name, delivery address, phone number, and pictures of the damage. Once completed, please forward the PDF and pictures to Claims@rfdep.com. Please be advised that all claims need to be received within 30 days of the incident occurring or the claim will be denied.
IF YOU PICK UP AND DISCOVER LATER THAT THE ITEM IS BROKEN OR DEFECTIVE OR INCORRECTLY LOADED, IT IS YOUR RESPONSIBILITY TO RETURN THE ITEM TO THE STORE FOR EXCHANGE OR REFUND. FAILURE TO NOTIFY THE STORE OF DAMAGES OR ERRORS WITHIN 24 HOURS WILL FORFEIT OUR LIABILITY FOR ANY DAMAGES.
Upon delivery, please inspect the product carefully. If any damage or manufacturer defect is noted, let us know immediately. Once the items have been assembled and placed in your home, you have 48 hours to contact us with any noted damage. If you choose to pick up your furniture, please inspect the furniture when you arrive home. You will have 48 hours from the time of pick up to report any defects or damage.
After the first 48 hours, if any defects are noted, you may contact us at 940/440-0455 to discuss the manufacturers warranty. Please note that those who qualify for the five year extended warranty will contact Uniters Pure directly for any warranty issues.
For any warranty issues for items not included in the five year warranty plan, Rustic Furniture Depot will repair or replace the item if it qualifies under the manufacturer warranty. Please note that all rustic furniture will have natural grains and wood qualities that make the furniture beautiful and one of a kind.