At Rustic Furniture Depot, we strive to ensure that our customers are satisfied with their purchase. Items purchased online or over the phone may be cancelled the next business day; after that time, there will be a 15% restock charge.
IF YOU PICK UP AND DISCOVER LATER THAT THE ITEM IS BROKEN OR DEFECTIVE OR INCORRECTLY LOADED, IT IS YOUR RESPONSIBILITY TO RETURN THE ITEM TO THE STORE FOR EXCHANGE OR REFUND. FAILURE TO NOTIFY THE STORE OF DAMAGES OR ERRORS WITHIN 24 HOURS WILL FORFEIT OUR LIABILITY FOR ANY DAMAGES.
If you choose to pick up or have your furniture delivered, you have 2 business days to return items to the store in their original packaging for store credit only. Items that have been removed from their original packaging will not be returnable. Also, accessories including curtains, beddings, and other items in this category, will not be returnable. The customer is responsible for returning items to the store in this timely fashion. Products will be inspected upon return and if any damage is noticed will not be returnable.
Upon delivery, please inspect the product carefully. If any damage or manufacturer defect is noted, let us know immediately. Once the items have been assembled and placed in your home, you have 48 hours to contact us with any noted damage. If you choose to pick up your furniture, please inspect the furniture when you arrive home. You will have 48 hours from the time of pick up or delivery to report any defects or damage. If defect or damage is not noted on the delivery ticket or customer pick up ticket, the item(s) will not be eligible for a complimentary redelivery. All issues need to be reported within 48 hours in order to receive complimentary redelivery. However, a complimentary redelivery is usually issued for exchanges on merchandise that was delivered and reported within the 48 hour window.
It is the responsibility of the customer to return any merchandise for refunds, otherwise a delivery fee will be issued. Delivery fees are nonrefundable, even in the event of a return rejection.
In order to best serve our customers with safety and sanitary care, Mattresses may not be returned for any reason once removed from original packing, or after 48 hrs of pickup/delivery. Pillows, bedding, or any related items may not be returned.
Reasons a Return may be rejected:
- Pet Hair
- Odor Of Any Kind
- Not In Original Wrapping
- Damage Caused By Customer
To send a report, download the following PDF: Click Here
Please include your name, delivery address, phone number, and pictures of the damage. Once completed, please forward the PDF and pictures to Claims@rfdep.com
After the first 48 hours, if any defects are noted, you may contact us at 940/440-0455 to discuss the manufacturers warranty. Please note that those who qualify for the five year extended warranty will contact Uniters Pure directly for any warranty issues.
For any warranty issues for items not included in the five year warranty plan, Rustic Furniture Depot will repair or replace the item if it qualifies under the manufacturer warranty. Please note that all rustic furniture will have natural grains and wood qualities that make the furniture beautiful and one of a kind.
Cowhides, accessories, and clearance or closeout items are final sale items and cannot be returned.