At Rustic Furniture Depot, we strive to ensure that our customers are satisfied with their purchase. Because of this, a customer can choose to reject the item(s) they have purchased for any reason upon delivery. The customer will then be refunded the full amount of their item(s) with tax. Delivery and assembly fees are non-refundable.
If you choose to pick up your furniture or accessories, you have 2-3 business days to return items to the store in their original packaging for store credit only. Items that have been removed from their original packaging, including curtains, beddings, and other accessories, will not be returnable. The customer is responsible to returning items to the store in this timely fashion. Products will be inspected upon return and if any damage is noticed will not be returnable.
Upon delivery, please inspect the product carefully. If any damage or manufacturer defect is noted, let us know immediately. Once the items have been assembled and placed in your home, you have 48 hours to contact us with any noted damage. If you choose to pick up your furniture, please inspect the furniture when you arrive home. You will have 48 hours from the time of pick up to report any defects or damage.
Reports can be sent to firstname.lastname@example.org. Please include your name, delivery address, phone number, and pictures of the damage.
After the first 48 hours, if any defects are noted, you may contact us at 940/440-0455 to discuss the manufacturers warranty. Please note that those who qualify for the five year extended warranty will contact Uniters Pure directly for any warranty issues.
For any warranty issues for items not included in the five year warranty plan, Rustic Furniture Depot will repair or replace the item if it qualifies under the manufacturer warranty. Please note that all rustic furniture will have natural grains and wood qualities that make the furniture beautiful and one of a kind.
Cowhides and clearance or closeout items are final sale items and cannot be returned.